SHIPPING POLICY

If your package is returned to us due to a buyer error (wrong address entered, etc.), you are responsible for purchasing additional shipping to have the item re-shipped to you.

Once packages are marked "delivered" by carrier, we are no longer responsible for the package. Please make sure to ship your package to a secure address where the mail carrier can leave the package.​

Muirwood ships worldwide from Glen Ellyn, Illinois. Standard shipping fees apply for international shipping.​

Please contact us if you have any problems with your order.

RETURN & EXCHANGE POLICY

FOR RETURNS, EXCHANGES, AND CANCELLATIONS

Contact us within: 5 days of delivery

Ship items back within: 7 days of delivery

Request a cancellation within: 1 hour of purchase

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Returns and exchange details

Customers opting to return goods that are undamaged will be charged a shipping fee.

Customers who would like to return their undamaged goods and contact us after the 5-day post delivery time frame will be charged a 20% restocking fee in addition to the cost of return shipping. These fees will be deducted from the refund. The refund will be issued after we have received the undamaged goods.

 
M U I R W O O D

Glen Ellyn, Illinois

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