If your package is returned to us due to a buyer error (wrong address entered, etc.), you are responsible for purchasing additional shipping to have the item re-shipped to you.
Once packages are marked "delivered" by carrier, we are no longer responsible for the package. Please make sure to ship your package to a secure address where the mail carrier can leave the package.
Muirwood ships worldwide from Glen Ellyn, Illinois. Standard shipping fees apply for international shipping.
Please contact us if you have any problems with your order.
RETURN & EXCHANGE POLICY
FOR RETURNS, EXCHANGES, AND CANCELLATIONS
Contact us within: 5 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Returns and exchange details
Customers opting to return goods that are undamaged will be charged a shipping fee.
Customers who would like to return their undamaged goods and contact us after the 5-day post delivery time frame will be charged a 20% restocking fee in addition to the cost of return shipping. These fees will be deducted from the refund. The refund will be issued after we have received the undamaged goods.